![]() ![]() Watterson in February promised his airline is now “intensely focused on learning from this event by taking immediate mitigation efforts.”īut the top Senate Democrat overseeing the aviation industry, Senate Commerce Chair Maria Cantwell (D-Wash.) charged that Southwest withheld information from Congress about how it’s handling refunds for customers caught up in its December holiday meltdown, where some 16,000 flights were canceled. In February, Southwest COO Andrew Watterson apologized to Congress for the holiday meltdown that was triggered by winter weather but dragged on for nearly a week due to issues with the airline’s scheduling and rebooking systems. ![]() Southwest Teams worked quickly to minimize flight disruptions,” the airline said.ĭOT Secretary Pete Buttigieg, who has pressed airlines to ensure customers receive adequate refunds after flight disruptions, said in a tweet that “We are here to ensure passengers have strong protections when airline failures like this affect their plans,” and directed affected Southwest customers to DOT’s Airline Customer Service Dashboard.īackground: Though so far there’s no indication that Tuesday’s glitch was related to problems with the airline’s internal scheduling software that caused the holiday flight havoc late last year, Southwest continues to face scrutiny for how it handled those flights. “Early this morning, a vendor-supplied firewall went down and connection to some operational data was unexpectedly lost. However, payments received via PayPoint are not processed until the next or following business day and will not be reflected until that time.Do you work for an airline or the FAA? We are examining what’s behind perpetual airline staffing shortages, flight delays and cancellations. Please note that the Authority’s Finance Department makes every effort to produce and publish the most current and accurate information possible. If you do not agree with the foregoing, do not access or use PayPoint. By accessing or using PayPoint, you agree with the terms of the Authority User Agreement, with the terms of the First Data Privacy Statement and with any and all other terms provided by the Authority and First Data with respect to your access or use of PayPoint. Further, we recommend that you review the Authority’s Legal Disclaimer/User Agreement (“Authority User Agreement”), to fully understand the Authority’s privacy and security practices. We recommend that you review the First Data Online Privacy Statement (“First Data Privacy Statement”), which is contained on the online payment portal, to fully understand First Data’s privacy and security practices. The Authority has no control over PayPoint and does not assume any responsibility, endorse or guarantee any aspect of your use of PayPoint. ![]() When you click on the Pay Now button below, you will leave the website of the Greater Orlando Aviation Authority (the “Authority”) and will be redirected to the Online Payment Portal – PayPoint (“PayPoint”), which is operated and maintained by First Data Merchant Services (“First Data”). ![]()
0 Comments
Leave a Reply. |